genesisONE has been named a CEO Juice World Class Service Award winner for the seventh consecutive year, a recognition driven entirely by customer feedback and service performance data.

This award confirms what our customers experience every day. Reliable service. Fast response times. A team that consistently delivers.

What the World Class Service Award Means

The CEO Juice World Class Service Award recognizes office technology and managed print service providers that achieve elite Net Promoter Score results and sustain high levels of customer satisfaction year after year.

Dealers are evaluated on:

Customer loyalty and satisfaction
Service responsiveness and resolution quality
Consistency across service interactions
Long term customer trust

Earning this award seven years in a row places genesisONE among a small group of service organizations with proven, repeatable excellence.

Why Service Excellence Matters in Managed Print Services

Downtime disrupts workflows, productivity, and business operations. In managed print services, service reliability is not optional.

Our customers choose genesisONE because they can rely on:

Highly trained and responsive service technicians
Fast and accurate issue resolution
Ongoing support throughout the full device lifecycle

This results in higher uptime, fewer disruptions, and confidence that their print environment is actively managed and supported.

Leadership Perspective on Service Excellence

Kurt Nelsen, Director of Service, shared what this milestone represents for the organization.

“Winning the World Class Service Award for the seventh consecutive year validates the standards our service team holds itself to every single day. This recognition reflects our commitment to doing things the right way, responding quickly, fixing issues correctly, and always putting the customer first. I could not be more proud of the consistency, professionalism, and dedication our team delivers.”

Michael Kahn, CEO, echoed the importance of this acievement.

“Service excellence is at the core of who we are as a company. Earning the CEO Juice World Class Service Award for seven straight years confirms that our customers experience that commitment in real, measurable ways. This achievement belongs to our service team and to every employee who understands that long term relationships are built on trust, accountability and reliability.”

Continuing Our Commitment to World Class Service

While we are proud of this milestone, it reinforces our responsibility to keep raising the bar.

genesisONE remains focused on:

Investing in advanced service tools and training
Improving response times and resolution outcomes
Delivering a service experience that earns long term customer trust

Thank you to our customers and team members for making this achievement possible. We look forward to continuing to set the standard for world class service in managed print services.

Frequently Asked Questions

What is the CEO Juice World Class Service Award?

The CEO Juice World Class Service Award recognizes office technology and managed print service providers that achieve elite customer satisfaction scores based on direct customer feedback. The award is driven by Net Promoter Score data and measures consistency, responsiveness and overall service quality.

Why did genesisONE receive the World Class Service Award for the 7th year in a row?

genesisONE earned this recognition for the seventh consecutive year due to consistently high customer satisfaction scores, fast service response times, reliable issue resolution and a customer first service culture. The award reflects sustained performance, not a single year result.

How is the World Class Service Award determined?

CEO Juice evaluates participating providers using customer survey data, service metrics and Net Promoter Score results. Only organizations that demonstrate consistent service excellence over time qualify for the World Class Service Award.

Why is customer feedback important in managed print services?

Customer feedback provides real world insight into service performance. In managed print services, feedback helps measure technician responsiveness, uptime reliability, communication quality and overall customer experience. Awards based on customer feedback offer unbiased validation of service quality.

What does this award mean for genesisONE customers?

For customers, this award confirms that genesisONE delivers dependable managed print services backed by a proven service team. It means faster issue resolution, minimized downtime and ongoing support throughout the device lifecycle.

How does genesisONE maintain world class service standards?

genesisONE maintains world class service by investing in technician training, service technology, preventative maintenance programs and continuous performance improvement. Service processes are regularly reviewed to ensure customers receive consistent, high quality support.

Is the CEO Juice World Class Service Award based on vendor sponsorships?

No. The CEO Juice World Class Service Award is based solely on customer survey data and performance metrics. It is not influenced by vendor relationships, sponsorships or marketing programs.

What industries benefit from genesisONE managed print services?

genesisONE supports organizations across healthcare, education, manufacturing, legal, financial services and public sector environments. Any organization that relies on secure, reliable printing can benefit from a managed print services program.

How can organizations learn more about genesisONE managed print services?

Organizations can learn more by contacting genesisONE for a print environment assessment, service consultation, or managed print services review. A customized approach ensures solutions align with operational needs, security requirements and budget goals.